Privacy Policy

1. Who we are and what this policy covers

This Privacy Policy applies to hamiltonscrewpiles.com and to personal information handled by Postech Hamilton through this website, email, telephone, text messaging, and project inquiries. Postech Hamilton is a local Postech dealer serving Hamilton and surrounding communities.

The parent Postech website at postechpiles.com is operated separately and has its own privacy policy. This Policy is intended to explain our practices under applicable Canadian privacy law, including the Personal Information Protection and Electronic Documents Act where it applies.

2. Information we may collect

Information you provide

When you request a quote, use a contact form, call, email, or otherwise communicate with us, we may collect your name, email address, telephone number, project address or postal code, preferred contact method, drawings, photographs, and the project details you choose to provide.

Information collected automatically

When you use the Website, our website platform and service providers may collect technical and usage information such as your IP address, browser and device type, pages viewed, referring page, approximate location, timestamps, and interactions with the Website. Cookies and similar technologies may be used to support website operation, security, analytics, and marketing measurement.

Information we do not request

Please do not submit payment-card information, government identification numbers, health information, or other sensitive personal information through our general project inquiry forms.

3. How we use information

We may use personal information to:

• respond to questions, quote requests, and project inquiries;
• assess project location, access, scope, scheduling, and service requirements;
• prepare estimates and coordinate appointments or installation work;
• communicate about an active or prospective project;
• maintain business, safety, warranty, and project records;
• operate, secure, troubleshoot, and improve the Website;
• measure website and advertising performance where permitted; and
• meet legal obligations and protect our rights, customers, staff, and systems.

We do not sell or rent personal information to third parties for their own marketing purposes.

4. Cookies and website technologies

Cookies are small files stored on your device. The Website may use necessary cookies for core functionality and security, preference cookies, analytics technologies, and marketing or referral measurement. You can restrict cookies through your browser settings, although some features may not work as intended.

This Website is hosted and managed using third-party website and customer-relationship tools. Its contact forms may include an embedded vcita service. When you interact with an embedded service, that provider may process information under its own terms and privacy practices.

5. When we share information

We may share information only as reasonably necessary with:

• Postech network companies, technical resources, certified installers, engineers, suppliers, or project partners involved in responding to or completing your request;
• service providers supporting website hosting, forms, customer relationship management, scheduling, email, telephone, text messaging, analytics, advertising, security, and data storage;
• professional advisers, insurers, regulators, law-enforcement bodies, courts, or other parties when required or permitted by law; and
• a successor organization in connection with a legitimate business transaction, subject to appropriate safeguards.

Service providers are permitted to use information only for the services they provide to us or as otherwise allowed by law.

6. Email and SMS communications

We may send project-related email or text messages when you ask us to contact you or when communications are necessary to respond to your inquiry or provide a requested service. Marketing messages are sent only where permitted and may be stopped using the unsubscribe instructions provided.

If you consent to SMS messages, message frequency will vary and message and data rates may apply. Reply STOP to opt out or HELP for assistance. SMS consent and telephone numbers collected for SMS purposes are not shared with third parties or affiliates for their own marketing.

7. Retention and storage

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, to maintain appropriate project and business records, or to meet legal, tax, warranty, insurance, and dispute-resolution requirements. Retention periods vary by record type and context.

Some service providers may process or store information outside Ontario or Canada. When this occurs, information may be subject to the laws of the jurisdiction where it is processed.

8. Your privacy choices and rights

Subject to applicable law, you may ask to access or correct personal information we hold about you, withdraw consent to certain uses, or request deletion where we are not required to retain the information. You may also opt out of marketing communications at any time.

To make a privacy request, email [email protected]. We may need to verify your identity before completing a request.

9. Security

We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information. No website, electronic transmission, or storage system is completely secure, so we cannot guarantee absolute security. Contact us promptly if you believe information submitted to Postech Hamilton has been compromised.

10. Third-party websites and services

The Website may link to parent Postech resources, social networks, scheduling services, maps, or other third-party websites. Their privacy practices are governed by their own policies, and Postech Hamilton is not responsible for how those third parties handle information.

11. Children

The Website is intended for property owners, contractors, and other adults seeking construction services. We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us so we can review and delete it where appropriate.

12. Changes to this policy

We may update this Privacy Policy as our services, website tools, or legal obligations change. The revised version will be posted here with a new “Last updated” date. Material changes may also be communicated through another reasonable notice.

13. Contact us

Questions, concerns, or privacy requests can be directed to:

For information handled directly through the parent Postech website or corporate network, you may also contact [email protected].